Service manual · P-200 pump (sample)
- 7.3 Fitting the head cover
- Tighten M8 grade 8.8 bolts crosswise: 10 Nm, then 25 Nm.
- Use a new gasket every time the cover is removed.
AI knowledge base
Private AI knowledge base: documents, video and audio in one search
Company knowledge lives in PDFs, manuals, meeting recordings and training videos. We build a knowledge base that answers an employee's question in seconds, points to the page of the document or the minute of the recording, and never sends your data where it shouldn't go.
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What is an AI knowledge base
It's a search engine that understands questions asked in plain language and answers only from your own material. Under the hood, documents, recording transcripts and videos are split into passages and indexed by meaning, not just by keywords. An AI model composes the answer from them and attaches a source to every sentence. Employees don't need to know which folder holds the manual or which meeting the decision was made in.
Ask the knowledge base a question
A sample knowledge base of a manufacturing company: manuals, training and meeting recordings. Click a question and see where each answer comes from.
Answer
M8 grade 8.8 bolts on the pump cover are tightened to 25 Nm. First all of them crosswise to 10 Nm, then to 25 Nm on a second pass. After replacing the gasket, re-check the torque after the first start-up.
Training: replacing the cover gasket
- …fit the cover and start the bolts by hand.
- Remember: ten newton-metres crosswise first, only then twenty-five.
- After the first start-up we check the torque again.
Answers only from your material · every sentence cited · data never leaves the company
What the knowledge base covers
Documents
Manuals, procedures, contracts, specifications, quotes, emails. Scans too, after text recognition. The answer names the document and the page.
Video
Training sessions, shop-floor recordings, webinars. Each recording is transcribed and indexed, so the answer takes you to the exact minute.
Audio and meetings
Meeting and call recordings, voice notes. Ask what was agreed with a client instead of listening to an hour of audio.
Privacy and permissions
The knowledge base can run on your own server or AI cluster. Each employee only sees material they have access to, and every query is logged.
What companies use a knowledge base for
Service and maintenance
A technician asks about an error code or a tightening torque and gets the answer from the manufacturer's manual, with the page number.
Onboarding new employees
New people ask the knowledge base instead of interrupting experienced colleagues. Answers lead to procedures and training recordings.
Sales and customer service
Sales staff quickly check product specs, terms from previous quotes and what was agreed in meetings.
Quality and compliance
Procedures, standards and protocols in one place, with change history and the current version clearly marked.
Why uploading files to a chatbot isn't enough
A public chatbot with an uploaded file works for one document and one person. A company knowledge base has to handle thousands of files, recordings, department permissions, document updates and the question of where an answer came from. That's why we build search that combines meaning and keywords, ranks results for the question at hand, and we test it on your real questions before rollout.
Where your data is stored
You choose: on your own server or AI cluster, with no content sent to outside providers, or in the cloud on servers in the European Union. You get it in writing: what data, where it's processed, by whom and for how long.
How much does an AI knowledge base cost
Cost depends on the amount and type of material, the number of users, permission requirements and whether the knowledge base runs in the cloud or on your hardware. You get a written quote after the consultation, with scope and timeline.
Frequently asked questions
Can the knowledge base run locally, without the cloud?
Yes. We can run it entirely on your server or AI cluster, language model included. Documents and recordings never leave the company.
What if the answer isn't in the documents?
The knowledge base says plainly that it couldn't find an answer in your material instead of guessing. Every answer has sources, so it's easy to check.
How does it handle recordings?
Video and audio recordings are transcribed, and the transcript is indexed together with timestamps. The answer takes you to the exact moment in the recording.
Will employees see documents they don't have access to?
No. We mirror permissions from your systems or define them per department, and search respects them on every question.
How long does implementation take?
A first version on a selected set of documents usually takes a few weeks. Most of the time goes into organising sources and testing on real questions.
Data security: nine principles we follow on every project.How we protect data
Let's see what your company knows
Show us where knowledge lives today: folders, recordings, systems. In 65 minutes we'll tell you which material to start with and whether the knowledge base should run on your premises or in the cloud.
Book a free consultation