Voice agent
Answers the phone around the clock. Books, reschedules and cancels appointments, handles repeat questions and passes the call to a person when the case needs one.
AI agents
AI agents for business
An AI agent is not a chatbot with a list of canned replies. It is a system that talks to your customer, checks data in your tools and carries the task through to the end.
65 min process auditQuote in writingNo commitment
How an AI agent differs from a chatbot
A chatbot matches a question against prepared answers. The moment something falls outside the script it asks for a human and the case lands back on your team. An agent works differently: it understands the intent, reaches into the calendar, the order database or the CRM by itself, and finishes the job. It books the appointment, checks the delivery status, records the lead with context. The difference is between a machine handing out leaflets and an employee who actually settles things.
The agents we build
Chat agent
Website, WhatsApp, Instagram and Messenger in one place. Replies instantly, advises, and collects what is needed to close the sale.
Sales agent
Takes over enquiries from forms and inboxes. Asks about scope and budget, scores the enquiry and creates a CRM record with the context a salesperson needs.
Internal agent
For your team rather than your customers. Answers questions about procedures, searches company documents and assembles reports someone currently clicks together by hand.
What an agent actually takes over
The point is not for an agent to do everything. The point is for it to absorb the repeat work that eats your team's day.
Booking and rescheduling
The agent has access to your calendar or booking system. It offers open slots, books them, confirms by SMS and reminds the day before. Cancellations run the same way, so a freed slot returns to the pool instead of being lost.
Answering out of hours
Most enquiries arrive when nobody is there. The agent replies at 10pm and on Saturday, and in the morning your team gets a list of described cases rather than a raw inbox.
Qualifying enquiries
Instead of identical leads in one column, a salesperson gets records showing scope, timing and budget. Enquiries with nothing behind them drop out earlier, without a person spending time on them.
Repeat questions
Opening hours, prices, directions, order status, return policy. These usually make up most of the traffic on a phone line and chat, and they are the first thing an agent lifts off the team.
When an agent makes sense, and when a form is enough
An agent is not the answer to every support problem. Here is where it genuinely pays off, and the line past which something simpler is better.
More people call than there are people to answer
If the phone rings at peak while someone is serving a customer in person, part of those calls are gone for good. An unanswered call in services usually means somebody rang the next company on the list.
Most questions are the same dozen
Hours, prices, directions, availability, case status. If a week of calls shows a handful of recurring topics, that is exactly the material an agent handles without any loss of quality.
Enquiries arrive out of hours
Evenings and weekends are often a third of the volume, and the reply goes out on Monday morning. An agent cuts that to seconds, and the team starts the week with described cases.
Appointments need rescheduling, not just booking
Booking alone can be handled by a form. Rescheduling and cancelling cannot, because it means checking the calendar, offering alternatives and releasing the slot. That is where a form stops being enough.
When an agent does NOT make sense
At a dozen enquiries a month the build cost will not return — a good form and a fast inbox beat it. Same when every conversation is different and involves negotiation: there an agent at best gathers context before a human call.
Agents by industry
The same mechanism, entirely different conversations and integrations. What usually decides success is access to the system holding the appointments.
Clinics and practices
Reception answers mid-appointment, or not at all. The agent takes calls at peak and after hours: it books, reschedules and cancels in the practice system, confirms by SMS and reminds the day before, which measurably cuts no-shows. Medical matters go to a person — the agent gives no advice.
Law and accounting firms
Many short calls interrupting substantive work: case status, deadlines, missing documents. The agent handles the repetitive ones, gathers a description of the matter before first contact, and books a call instead of breaking someone's concentration.
Shops and e-commerce
Pre-purchase questions, delivery status, returns and complaints. The agent works where the customer already is — site, WhatsApp, Instagram — checks order status in your system and escalates only what needs a decision.
Hotels and accommodation
Availability and price enquiries arrive around the clock and in several languages. The agent replies at once, checks open dates and takes the booking, passing unusual requests to reception. Fewer empty nights caused by an unanswered email.
The channels an agent runs on
Phone is the hardest channel and the one where an agent makes the biggest difference, because a missed call cannot be recovered later. Beyond that we work on the website, WhatsApp, Instagram and Messenger, and the inbox. The point is not the number of channels but that all of them draw on the same knowledge and the same calendar. An agent that knows the schedule in chat but not on the phone creates more confusion than it removes.
What an AI agent will not do
It will not run a price negotiation or make a decision that is not in its rules. It will not replace a conversation during a difficult complaint, because in that moment the customer wants a person and is right to. It will not fix an undocumented process either: if the work is done differently every time, the agent will entrench that inconsistency. This is why we start with an audit rather than a build.
What an AI agent costs
Cost is driven mainly by how many of your systems the agent has to reach into, whether it runs on one channel or four, how many languages it speaks, and whether it only answers or also performs operations on your behalf. An agent reading from a knowledge base and an agent writing an appointment into practice software are two different projects. You get the quote in writing after the audit, with scope and schedule.
How long a launch takes
A chat agent on a single channel can be ready in two weeks. A voice agent integrated with a booking system usually takes three to six, and the longest part is rarely the build itself but getting API access from your software vendor.
Frequently asked questions
Will customers know they are talking to a machine?
In text usually not immediately, in voice usually within moments. And that is fine — we do not impersonate a person. The agent introduces itself as an assistant, because trying to fool the customer costs trust at the exact moment they work it out anyway. The experience is better when someone knows from the start what they are talking to, and knows they can ask for a human.
What happens when the agent does not understand?
It hands the conversation over, and that is designed behaviour rather than a failure. We agree the thresholds with you: what the agent settles alone, what it must confirm, what goes straight to a person. We would rather have an agent that escalates too often than one that invents an answer — the first costs a minute of work, the second costs a customer.
How many languages can it speak?
Technically many, practically we propose as many as you can support afterwards. An agent answering in German is worthless if nobody in the company speaks German once it escalates. We usually start with Polish and English and add more once the traffic shows up.
Are calls recorded, and what about GDPR?
Recording is agreed at the start, because it changes your notice obligations. A recorded call has to open with that information, and a retention period has to be set. You get it in writing: what data, processed where, by which provider and for how long. In sectors handling sensitive data, such as healthcare, we scope it so the agent never touches data it does not need.
Does the agent book straight into our calendar?
That is the whole point, and it is what separates an agent from a chatbot. Without writing into your calendar or booking system you are left collecting requests somebody still has to retype. System access is usually the longest part of the project, which is why we check it at the audit before committing to a date.
What happens to our phone number?
It stays yours. The agent attaches to the existing number, or to selected calls only — those unanswered after five rings, or only outside opening hours. There is no need to change the number on your cards or your Google listing. It is one of the first things clients ask, and the answer is that nothing changes.
Let us find out which conversations an agent could take over
65 minutes, no sales deck. We walk through where your enquiries come from and what happens to them next. You leave knowing whether an agent makes sense here.
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